Head of CRM, Knowledge Management & Crew Desktop Experience Platforms - Personal Investor Technology
Vanguard
Charlotte, NC, USA
Create products that are changing an industry. At Vanguard, we continue to invest in transforming our technology organizations to deliver a world-class experience for our clients. Our customer-centric, people-first, and insights-driven culture is a true differentiator. The Personal Investor - Channel, Capabilities & Platforms (CCP) technology group empowers Vanguard to reach its personal investor clients in more meaningful and relevant ways, driving incremental business value with personalized, data-driven, contextually relevant experiences across web, mobile, contact center, and conversation channels. We never stop working to make investing simpler, seamless, and more successful for our clients. We combine the art of content and the science of experimentation to power world-class, coordinated customer and prospect experiences across digital and traditional channels. In this role, you will lead the engineering department responsible for supporting the design,...