Govcio LLC
US, CO, USA
Overview: GovCIO is currently hiring for a Stamp Lead Infrastructure Engineer. This position will be located in Fairfax, VA. Responsibilities: Support the customer with management of its on-premise IaaS. Install, update and monitor tenants, Oversee customer service functions and staff on a daily basis to ensure that excellent customer service is provided to customers and stakeholders. Interact with different levels of external and internal customers. Manage assigned team facilitating training, quality assurance, and dispute resolution by providing ongoing supervision and by developing their leadership skills to meet business needs. Receive call volume forecast and determine how to use resources to meet key performance metrics and manage overall call center scheduling and determine/adjust resources to successfully meet contract requirements. Generate daily, weekly, monthly, quarterly, and yearly reports based upon management requests. Plays an active role in...