Christus Health
San Antonio, TX, USA
Description Summary:
The Network Operations Center Supervisor role supervises the NOC support staff in all day-to-day operations, maintenance and support. This includes direct responsibility for all staff resources to ensure proper IM support 7 days a week, 24 hours a day. This position oversees a team which is responsible for the monitoring and remediation of critical events, incidents, and changes related to wide variety of services and technologies such as application job processing, printing, networks / devices, application services, data delivery, interfaces and environmental alarms (including Solar Winds, CISCO Prime, Cloverleaf, IIB, Meditech, Diplomat, and BMS alerts). The Network Operations Center Supervisor ensures the processes and procedures to enable Tier 1 resolution of NOC incidents and provides subsequent escalation paths to appropriate technical staff of more complex incidents and problems. The Network Operations Center Supervisor is also responsible for...