American Electric Power
Columbus, OH, USA
Job Description: ORGANIZATION: Customer Operations DEPARTMENT: Customer Solutions Center Network Services LOCATION: preferably Columbus, OH, or Tulsa, OK Based on education, experience and interview, this job opportunity will be filled commensurately at either job title in the Call Center Systems Administrator internal job family : Call Center Systems Administrator Sr. (grade 7) Call Center Systems Administrator (grade 6) = bachelor's degree (or equivalent education and/or experience) + two (2) years of experience * NOTE: parallel to our internal job family, the market-based skills set ideally sought is a .NET Solution Engineer with contact routing experience (ideally Genesys or related products, like Cisco, Avaya, Aspect, etc.). Responsible for support and maintenance of Genesys Contact Routing system (VM) infrastructure . Design/build and enhance new and existing . NET support applications to improve overall end-user (agent) desktop efficiencies as...